Frequently Asked Questions

Question: How do I activate my product warranty?

Answer: Please fill out our online product warranty registration form by clicking on this link: Product Warranty Registration Form

Question: How often does my Clinical Dynamics' product require calibration?

Answer: All Clinical Dynamics' products require yearly / annual calibration.

Question: Where do I send my Clinical Dynamics product for calibration and what is the process?

Answer: In North America, please send your unit directly to Clinical Dynamics. We respectfully request that you please fill out our online service form by clicking on this link: Calibration / Service Request Form. For International customers, please email Clinical Dynamics: for your nearest Authorized Clinical Dynamics Service Center.

Question: How do I learn about the latest upgrades for Clinical Dynamics' products?

Answer: Please see the available Product Upgrades by clicking on this link: Calibration/Service Request, or visiting our Product Reference Info section of the web site. Select the appropriate product upgrade and please follow the instructions.

Question: Why won't my product turn on?

Answer: Please make sure your power cord from the External AC Adapter is plugged into an electrical outlet and the External AC Adapter is connected to the product. When done properly, the power light on the DC power jack will light up and you can press the POWER button on the product. If product will still not turn on, then the battery either requires recharging or needs to be replaced. Please leave product plugged in and try again in 15 minutes. If this does not work, then try to charge the battery overnight and repeat power up procedure. If product still does not turn on, then the unit needs to be sent in for service and or battery replacement.

Question: How do I maintain and optimize battery life?

Answer: It is recommended that the battery be cycled (discharged and fully recharged) after every 30 hours of use. This will help to provide optimum battery performance throughout the life of the battery.

Question: Do you have a list of typical test results for testing NIBP monitors with SmartArm NIBP Simulator?

Answer: Yes, please review our online document Typical Test Results Using SmartArm NIBP Simulator by clicking on the link.

Question: I see SmartArm has an Adult Mandrel in the back of the unit, but where is the Neonate mandrel located?

Answer: The Neonate Mandrel is built into the end cap of the Adult Mandrel. Simply unscrew the end cap, counter clockwise, and place the end cap down on the table to use the Neonate Mandrel.

Question: How do I connect pulse oximeter probes to SmartSat for testing?

Answer: Simply connect a Nellcor, BCI, Nonin probe into the Nellcor Probe Analyzer Port, Ohmeda directly into the Ohmeda Probe Analyzer Port. For all other brands and models of pulse oximeter probes, connect the probe using the appropriate Probe Analyzer Cable and connect both items into the Ohmeda Probe Analyzer Port. Please see the SmartSat Operation Manual for instructions on how to use the Probe Continuity and Sensitivity Tests.

Question: What does SmartSat's Probe Continuity Test do?

Answer: The Probe Continuity Test checks each probe for open, short and intermittent failures. To properly test the probe, apply light pressure to the entire probe, starting from the LED / Photodiodes all the way down the cable of the probe to where the cable meets the connector. Flexing the cable also helps to check for intermittent problems.

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Clinical Dynamics of CT, LLC, 10 Capital Drive, Wallingford, CT 06492 U.S.A.
In U.S.A.: 800.247.6427 International: 203.269.0090 Fax: 203.269.3402 E-Mail:
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